Your devices will communicate with your balenaMachine. If you configure a local or virtual private network, access to these devices will be restricted and secured by your own infrastructure.
balenaMachine is capable of running in a partially “air-gapped” environment with no internet connectivity, making it ideal for remote locations, factory floors, private networks, etc.
Your users' personal data is not shared with balena, and our support agents won’t have access to your information unless you grant permission.
Get Premium support for operations of the balenaMachine instance through balenaCloud. Periodic updates with new releases of the backend services and balenaOS versions.
And ready to go: you’ll work with your balenaMachine and your devices and users will connect to it without interaction with balenaCloud
Receive remote support from our agents to keep your balenaMachines running
Your first 10 devices are always free
You need an X86 machine capable of running balenaOS, a Production subscription to balenaCloud, a subscription to balenaMachine, be prepared for periodic updates of the balenaMachine software.
You will need only a momentary connection to balenaCloud initially for the software deployment; then periodically to receive updates. If a connection to the internet is not possible, ask us about updating your offline balenaMachine.
balenaMachine is designed to run on a single machines, so it scales only vertically as much as your machine’s capacity. Depending on your solution, we can work on a custom deployment to scale further.
Since balenaMachine runs in a single machine, the number of devices it supports will depend on the machine’s capacity.
Devices connecting to a balenaMachine deployed inside the great firewall won’t have problems. But challenges will arise if you require access from outside to operate balenaMachine.
All data needed by balenaMachine to allow users and devices to operate will live inside your environment. Balena’s support agents won’t have access to this data unless you explicitly grant access. Only the details of the balenaCloud account and balenaMachine fleet will be accessible by our agents as explained in our Terms of Service.
Your balenaMachine will be a device in your balenaCloud account, and we will take care of pushing the new versions of balenaMachine when required. For this you will need to enable temporary access to the Internet.
The images for all the device types will be automatically downloaded from balenaCloud periodically. This will require connectivity through the network infrastructure, but it can be done temporarily only to receive the latest updates.
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