This is the best place to look for an answer to your question.
If the forums don't already have what you're looking for, post your own question so a balena engineer or fellow balena user can hep answer it.
We think that most support conversations should happen out in the open. This is why we are creating a shared knowledge base with our users in the balena forums. The forums also enable our users to help one another without needing to rely on the balena team.
We believe in the power of support-driven development. The best support we can give you comes directly from the developers who build and maintain balena. Each support inquiry is treated as an opportunity for us to learn and improve our product, documentation, and user experience. The feedback and feature requests we hear from you directly inform our roadmap.
Yes! And we’re working on adding tools for users within the same organization to access all of their organization’s support interactions in one place.
For SLA-level support, our guaranteed response times are as low as 60 minutes for high severity tickets. Please contact us at firstname.lastname@example.org to learn more.
All incidents and scheduled maintenance windows are announced at https://status.balena.io/. The status page provides a number of notification options that you can subscribe to like email, text message, RSS and webhooks.